Now Hiring - Customer Service/Inside Sales Representative in North Versailles, PA

Customer Service/Inside Sales Representative

General Job Description

Interact with Customers to provide information in response to inquiries/quotes about products and services, and when required handle and resolve Customer concerns, complaints and issues. The CSR is responsible for inside sales and order entry. This is a full time position with a generous benefits package. Some customer service experience in a relevant office setting, or equivalent education, is desired.

Goals & Objectives for Maintaining a Customer Focus:

• Understanding Customer Needs
• Providing Personalized Service
• Acting Professionally
• Keeping Customers Informed
• Sales Role
• Customer Relationship Manager Role
• Order Development and Entry Role
• Label Engineer

Duties & Responsibilities

• Respond to customer inquiries for quotes, orders and sample requests.
• Assist the Graphics Department on new artwork received by customer by analyzing the customer’s request.
• Submit proofs to customers and follow up with them
• Maintain superior level of accuracy while doing any work, particularly involving order management.
• Communicate with Graphics Department and the Production Team to verify all information is correct and understood.
• Acquire knowledge of all products and follow office procedures for all systems

Key Technical Skills & Knowledge

• Customer relationship experience in Manufacturing or in Customized Products
• Three years’ experience in CSR or Inside Sales
• MS Office experience with either Access or Excel
• Computer literacy at Medium Level
• Detail-oriented/focused/good attention span
• Excellent in telephone etiquette and protocol
• Excellent communication skills/active listener/concise communicator
• Organized and neat
• Possesses knowledge of the structure and rules of grammar
• Quick learner of product and service knowledge
• Experienced in Customer Service and Inside Sales, or equivalent education
• Packaging industry experience is not required. Alpine will provide training to new employees